SUB10 TRAINING AND RECOVERY LTD

How we collect, use, protect and share personal information

Organisation

SUB10 Training and Recovery Ltd (SUB10, we, us or our)

Privacy contact
gym@sub10.nz  |  021 281 9191

In short: we collect only the personal information we reasonably need to operate SUB10, keep people and the Facility safe, administer memberships and payments, and provide bookings and services. We do not sell personal information.

1. About this policy

This policy applies when you become a member, visit or use our Facility, use the SUB10 website or app, make a booking, attend a class or appointment, contact us, use our Wi-Fi, or otherwise interact with us. It should be read with your Membership Agreement and our Terms and Conditions.

We handle personal information in accordance with the Privacy Act 2020 and its information privacy principles. Personal information means information about an identifiable individual.

2. Personal information we collect

Depending on how you interact with us, we may collect:

• identity and contact details, including your name, date of birth, address, email address, phone number and photograph;

• membership and eligibility information, including your membership type, start and end dates, concessions, student or age eligibility, signed agreements and consents;

• parent or guardian details and consents for members under 18

• health, accessibility, emergency contact and pre-exercise screening information you choose or are required to provide where reasonably necessary for safety or service delivery;

• communications with us including emails

• photographs or recordings where we have given notice and obtained any consent required for the intended use;

• Wi-Fi and systems-security information reasonably required to provide the service and protect our network and users.

3. How we collect information

We usually collect personal information directly from you through our online membership forms and agreements, the SUB10 app, bookings, communications, visits to the Facility, CCTV, and your use of our services.

We may also receive information from a parent or guardian, GymMaster, Ezypay, Baycorp or another debt-recovery provider, or another person involved in an incident or complaint. We may collect information from public sources where lawful and reasonably necessary.

4. Why we use personal information

We may use personal information to:

• assess membership eligibility and establish, administer, suspend, cancel or renew memberships;

• provide Facility access and deliver gym, group fitness, Pilates, recovery, massage and related services;

• manage bookings, attendance, waitlists, service capacity and member communications;

• process payments, reconcile accounts, handle failed payments and refunds, and recover overdue amounts;

• respond to enquiries, complaints, privacy requests and emergencies;

• meet health and safety, accounting, insurance, legal and regulatory obligations;

• maintain and improve our services, Facility operations, website and app;

• send operational messages and, where permitted, information about SUB10 services and offers; and

• carry out another purpose that is directly related to the reason the information was collected or that is permitted or required by law.

5. Who we may share information with

We may disclose personal information where reasonably necessary to:

• authorised SUB10 staff and instructors who need it to perform their role;

• GymMaster, Ezypay and Mailchimp and providers of hosting, communications, access control, CCTV or professional services acting for us;

• Baycorp or another reputable debt recovery providers where an amount is lawfully overdue.

• Insurers, advisers, courts, tribunals, regulators, Police, emergency services or other authorities where authorised or required by law or reasonably necessary to address a serious safety, security or legal issue;

• a parent, guardian or authorised representative where appropriate and lawful, taking account of the rights and interests of a young person; and

• a prospective purchaser or successor if SUB10’s business is restructured, sold or transferred, subject to appropriate confidentiality and privacy safeguards.

We do not sell or rent personal information to third parties.

6. Overseas storage and processing

Some technology providers may store or process information outside New Zealand.

7. CCTV and access monitoring

CCTV and access monitoring systems operate at the Facility for safety, security, access control, incident investigation and protection of people and property. Our CCTV records video only and does not record audio. Cameras are not used in toilets, changing rooms, bathrooms or other areas where people would reasonably expect privacy. We do use CCTV in our Recovery room for safety reason's and monitoring. 

8. Health information and emergencies

We treat health, injury, accessibility and emergency information as sensitive. We limit access to people who reasonably need it for safety, service delivery or administration. In an emergency, we may disclose relevant information to emergency services, a health practitioner, your emergency contact or another person where permitted by law and reasonably necessary to prevent or lessen a serious threat to health or safety..

9. Questions and complaints

Please contact us first so we have an opportunity to address your concern:

Privacy contact

SUB10 Management
Email: gym@sub10.nz
Phone: 021 281 9191
Address: 67 Jellicoe Street, Te Puke 3119
Website: www.sub10.nz

If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner at www.privacy.org.nz.

10. Changes to this policy

We may update this policy to reflect changes in our services, systems, providers or legal obligations.